Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
You can view a snapshot of your Eversense® CGM data on your Apple Watch®. Once you’ve downloaded and installed the Eversense® mobile app on your mobile device, follow the Apple Watch® instructions for adding the app to your watch.
NOTE: Wearable devices using Android operating systems are not currently compatible.
The Apple Watch® is a secondary display of Eversense® CGM data and should not be used in place of the primary Eversense® CGM display. The Watch cannot be used to connect to the smart transmitter directly.
Any problems with mobile devices, wireless internet, data connection, the Eversense® Data Management System (DMS), the CGM user’s smart transmitter out of range of their mobile device, or charging their smart transmitter may cause data transfer to be delayed or not to be displayed.
There may be times when you wish to temporarily stop sharing data with a member, but not remove them from your Circle.
IMPORTANT: If you have disabled the Share My Data feature for a member, that member will not see any of your Eversense® CGM System glucose data, alerts or event history. Members will see your status as Offline on their Eversense® NOW App when you have disabled the Share my Data feature. It can take up to 10 minutes for the change to display on the Eversense® NOW user’s app.
The Eversense® Smart Transmitter produces non-ionizing electromagnetic radiation. This means that the transmitter creates a small amount of Electromagnetic Interference (EMI). The amount of EMI that the transmitter produces has been tested and certified as safe for use. If you have any concerns and/or questions about the Eversense® 365 CGM System, we would ask you to contact our Customer Service Team at: eversense.us@ascensia.com or call us at 1-844-736-7348.
The Eversense® CGM system has not been tested in patients receiving radiation treatment. If your HCP has questions about your Eversense® CGM, while undergoing medical treatments, we can connect them with a member of our clinical team to discuss their questions. If you have any concerns and/or questions about the Eversense® 365 CGM System, we would ask you to contact our Customer Service Team at: eversense.us@ascensia.com or call us at 1-844-736-7348.
For security purposes if you enter an incorrect password three consecutive times in the mobile app, your account will be locked for 30 minutes. During this time, you will not have access to your Eversense® NOW account.
To view the Eversense® CGM user’s Event Log, swipe the screen to the left from the Alert History. The Event Log lists the 20 most recent events logged by the CGM user. The Event Log shows information entered by the Eversense® CGM user such as calibrations, meals, exercise, blood glucose values, insulin levels, health, and exercise. If the user has not entered any Events this log will be empty.
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The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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