Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
The sensor requires a 24-hour Warm-Up Phase to stabilize in your body before glucose values will be collected by the smart transmitter. During the Warm-Up Phase, you do not need to wear the smart transmitter. If you decide to wear the smart transmitter over the sensor during this time, you will receive a message on the app indicating the Warm-Up Phase is in progress. Once the Warm-Up Phase is complete, turn ON the smart transmitter and place it over the sensor with the Eversense® adhesive patch. The system will prompt you to calibrate using the app.
The Eversense® 365 App has a “Do Not Disturb” option for lower priority alerts.
Tap Menu > Settings > Sound Settings to display the SOUND SETTINGS screen.
Activating the “Do Not Disturb” option will turn off all lower priority alerts and notifications, and these will not appear and the smart transmitter will not vibrate for these.
IMPORTANT TO NOTE: High priority alerts cannot be turned off. All other alerts and notifications will be suppressed when Do Not Disturb is turned on.
The Eversense® 365 Smart Transmitter provides on-body vibe alerts even when the connection between the mobile device and the smart transmitter is lost (as long as your smart transmitter battery is not depleted).
No. The best way for a user to support system accuracy is to calibrate as prompted and to always calibrate the system using only a fingerstick blood sample. DO NOT calibrate at times when glucose may be rapidly changing (e.g., after meals, after dosing insulin). DO NOT use a blood glucose reading from an alternative site (such as forearm or palm) to calibrate the system.
The Eversense® 365 App is a software application that runs on a mobile device (e.g., smartphone or tablet) and displays glucose data in a variety of ways. It also provides alerts based on the glucose settings you choose.
The Eversense® 365 App screens layout will vary based on your mobile device’s model and/or operating system.
Follow the steps to creating your account in the Eversense 365® App and activating your account. Once you Log In, follow the steps to Pair your transmitter, link your sensor, and complete warm-up and initialization phase.
You can go to the System Set Up menu at any time as well. Main Menu > System Set Up
Still have questions?
The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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