Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
The Eversense® 365 Smart Transmitter will vibrate and the app will provide a “Transmitter Disconnected” notification every 5 to 30 minutes, and/or a status bar message, based on your sound settings, until the app is launched or the smart transmitter is reconnected. Once the connection is re-established, the data collected will sync with the mobile app and the graph will fill in.
When your mobile device is locked, or the App is running in the background, the alerts are recorded and kept active until you open the Eversense® 365 App. Once the App is opened, the previous alerts will appear and allow you to dismiss them. When this occurs in the future, check the time stamp on the alert to confirm when the alert happened.
Speak to your health care professional to determine your personal high and low glucose alert levels. Do not change your glucose alert levels without consulting with your health care professional.
The high and low glucose levels in the app are pre-set, but can be customized to your preferences. Based on the preset (default) glucose levels:
“HI” Reading Indicates a sensor glucose reading is greater than 400 mg/dL
“LO” Reading Indicates sensor glucose reading is less than 40 mg/dL
High priority alerts include:
- Transmitter error
- Sensor replacement
- Battery empty
- High sensor temperature
- Low sensor temperature
- High transmitter temperature
- No sensor detected
- Low glucose
- Out of range low glucose
- Out of range high glucose
- Low battery
- Vibration motor
- Transmitter replacement
- Battery error
- Incompatible transmitter
- Sensor file
- Sensor linking error
- Sensor linking failed
- Sensor connection
- Pairing error
- Sensor sync confirmed
- Connection lost
- Glucose suspend alert
Yes. Glucose Targets are the low and high levels of the range you are aiming for throughout the day. These settings are used in the app to indicate when glucose values are in your target range.
Note: Target range values must be set within alert range values. Do not change your glucose alert levels without consulting with your health care professional.
A glucose alert warns you that a situation needs your attention and that you should respond/take appropriate action. The Eversense® 365 CGM system provides high and low glucose threshold alerts, out of range high and low glucose alerts, rate of change glucose alerts, and predictive glucose alerts.
Still have questions?
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The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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